Preview
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Group and Organization Settings#
When You Need Help
These are frequently asked questions about settings for groups (the unit where you register servers and address vulnerabilities) and organizations (the unit for your entire company).
What You Should Know First#
A user can belong to multiple groups within the same organization. Removing a user from one group does not delete the user's information or their memberships in other groups.
You can belong to only one organization. If you are registered in multiple organizations with the same email address, you choose which organization to use when you log in. To switch, log out and then log in again (Organization / Group).
Note that you cannot create a second organization with the same email address. If your email service supports aliases (for example, name+vuls1@example.com), you can create a second organization by creating a separate account with an alias address.
FAQ#
A. I re-invited a user I had removed from a group, but no temporary password email arrives
Because the user's information is still retained, no new temporary password email is sent. The user joins as soon as they are added, so the invited user can log in with their existing password. If you have forgotten the password, reset it from the "Forgot your password?" link on the login screen.
B. How do I create a group?
Click the user icon in the upper right corner of the screen, open "Organization Settings > Group", and click "Create a group" at the bottom of the group list. Enter a group name and click "Add" to finish (you can change the name later). We recommend creating groups on a per-system basis.
C. I'm not sure how to divide my groups
The basic approach is to put each system into its own group. If you want to combine multiple groups to see the overall picture, use a group set (CSIRT plan).
Troubleshooting#
If this page does not solve your issue, contact us through the support contact form with the group and user involved and what you expect to happen.