Troubleshooting (FAQ)#

When You Need Help

Each page of the Onboarding Guide lists the issues you are likely to run into on that page under "Common Issues." This page groups the issues we are asked about most often by topic. Check here when a page does not solve your issue.

Topic	When to use it
When a Scan Fails and Results Aren't Updated	You see `Timed Out` or `Permission Denied`, or results do not appear on the screen
When You Have Trouble Installing or Updating the Scanner	Installation with `yum` fails, or you want to keep the scanner up to date
Troubleshooting Server Registration and Cloud Integration	UUIDs are duplicated, you want to register in an AMI environment, or no vulnerabilities appear after registration
Troubleshooting SBOM Imports	SBOM import fails, or you want to update an SBOM
Checking Proxy Environments and Connectivity Requirements	You cannot install or scan in an environment that goes through a proxy
Understanding Detection Results (the Vulnerability List)	Vulnerabilities are still detected after you apply a patch, or you want to export to CSV
Configuring and Understanding SSVC (Priority)	Where to configure SSVC, and when settings take effect
Managing Tasks (Statuses and Due Dates)	You are unsure which status to use, or you want to make checking due dates a habit
When Notification Emails Do Not Arrive	Notifications do not reach specific people, or do not reach Slack or Teams
Permissions, Roles, and Login Settings	You want to set up multi-factor authentication, or decide who gets which permissions
Group and Organization Settings	How to create groups, or no email arrives after re-inviting a user

Troubleshooting#

If this page does not solve your issue, contact us through the support contact form. You can also find other questions in Frequently Asked Questions (Zendesk).