Preview
This guide is a preview. Its content may change.
When Notification Emails Do Not Arrive#
When You Need Help
This page explains what to do when notifications from FutureVuls (task assignments, due dates, vulnerability detections, and so on) do not arrive.
Check These First#
- Is the notification email address correct, and are the emails being filtered into spam?
- Is the user's email address in the "Invalid (bounced)" state?
Common Causes and Solutions#
A. Emails do not reach one specific user
If an email from FutureVuls cannot be delivered and bounces back, that user is automatically restricted to viewing only the Profile screen.
After confirming that the registered address is valid, log in, open "User Settings > Profile", and click "Verify email address" in the Email Address section. Enter the verification code you receive to restore access. You can restore access only if you can receive the verification code email.
If you log in with Google authentication or SAML, you cannot complete this verification. Log in with a password first (Email Address Verification).
B. Notifications do not reach Slack or Teams
Slack and Teams receive detections of tasks rated "Immediate," detections of vulnerabilities confirmed to be exploited, the Daily Report, and similar notifications. Notifications to assignees about task assignments and updates are sent by email. For the types of notifications and their settings, see Notification Feature.
C. I receive many notifications in a row about exploited vulnerabilities
Notifications about actively exploited vulnerabilities are sent either together per group or per server, depending on how the vulnerability was found. When it is found by importing scan results or by a manual scan of a single server, notifications are sent per server, so if it is found on many servers, you may receive one notification per server in a row (How Notifications Are Grouped and When They Arrive). If you do not need them, set the notification scope in Group Settings to "None," or turn them OFF in the Slack or Teams webhook settings.
Troubleshooting#
If this page does not solve your issue, contact us through the support contact form with the subject of the missing email, when it should have arrived, and the affected users.